Who we serve

Our mission is to provide the highest level of advocacy and rights protection for the clients we serve concerning issues involving long-term care, quality of life/care and mental health facility placement procedures and guidelines.

Who We Serve

Our target populations dictate the types of issues our staff and volunteers address. Issues and complaints regarding people who live in facilities range from improperly prepared food to no heat or hot water, from lack of privacy to not receiving information about treatment or medication, from verbal abuse and lack of respect to physical abuse, financial abuse and neglect, from staff not responding to a change in condition to physicians’ inaccessibility, from staff and physicians disregarding advance directives to physicians refusing treatment and/or access to hospital care.  Without our presence and advocacy, the level of care and quality of life for these populations would be severely undermined. In addition, we are responsible for investigating and assuring proper action in all alleged or suspected abuse cases in facilities. 

Working with local law enforcement, the District Attorney’s office and state agencies, our cases include physical abuse, financial abuse and neglect.  Though the Elder/Dependent Abuse Law requires facilities to report all allegations of abuse, without our presence and the diligence of our staff and volunteers, many of these abuses would go unreported and unnoticed.

Beyond our mandated responsibilities, we have developed projects in response to unmet needs of our clients and their families and friends.  These projects include the CARES Project – a facility residents’ family and friend caregiver support group; the Dementia/Mental Health Crossover Project – a collaboration with the Behavioral Health Unit staff to prevent inappropriate admission to the mental health unit and ensure that dementia behavior is treated appropriately in the least restrictive environment possible; and an outreach project to remind and inform physicians and medical staff of their mandated reporting requirements in cases of suspected elder and/or dependent adult abuse.